MrHo
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Post by MrHo on Dec 22, 2013 13:36:17 GMT 7
Unit 10: Communicating with Co-Workers and Supervisors
Objectives: - - Communicating successfully with coworkers
- - Communicating with supervisors
- - Resolving conflicts
Internet Activity #10: Communicating with Co-Workers and SupervisorsInternet Site: " Communication Styles" In this Internet activity, you will - visit the a Web site that describes four kinds of communication styles
- identify your own communication style
- learn how to interact with people who have different communication styles
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MrHo
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Post by MrHo on Dec 22, 2013 13:37:47 GMT 7
Key Ideas
Here are some important terms that will help you understand different communication styles. You can look over these terms before you go to the Activity Step. You can also return to this list while you do the activity. - Communication Style
- Conflict
- Intuition
Communication StyleA communication style is the way or manner a person passes on information. There are many types of communication styles. Some people are very talkative. They might tell you everything you need to know about something and more. Other people are less focused. They might assume you know more information than you do. There are a lot of different ways to fit communication styles into categories. At the Web site, you'll read about four types of communication styles. Some people will fit into one of these categories perfectly. Other people will fit into more than one of these categories. Identifying someone's communication styles will help you understand them better. It will help you figure out how to talk to them, and how to get the information you need from them. ConflictA conflict is a disagreement or a struggle. People with different communication styles deal with conflicts in different ways. Some people avoid them. Some people meet them head on. Some people have a lot of skills that help them deal with conflicts. Some people don't. It is important to recognize your strengths and weaknesses in handling conflict. By identifying other people's communication styles, you can also figure out their strengths and weaknesses. Once you know these things, it will be easier for you to find the best way to bring up problems at work. IntuitionIntuition is an instinct or gut feeling. Some people depend on intuition to make decisions. Other people like to reason things out. They like to gather the facts and analyze them carefully. This trait will influence someone's style of communication. If someone relies on intuition, they may ask you fewer questions. If someone likes to reason, they might expect you to report information more carefully. Knowing whether or not someone depends on intuition will help you discover the best way to communicate with him.
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MrHo
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Post by MrHo on Dec 22, 2013 13:41:12 GMT 7
Activity
This activity has 3 tasks. - Visit the Communication Styles Web site.
- Identify your own communication style.
- Learn how to recognize other people's communication styles.
Follow the directions in these 3 tasks and you'll figure out how to work with people who have different communication styles. Task 1: Communication Styles Web siteIn this activity, you'll learn about four communication styles at a Web site. But before you begin, think about your own communication style and personality. How do you act at work? Are you quiet or do you speak up? Do you like to think carefully about a problem before taking action? How do you handle stress and conflicts? Do you make friends with everyone, or just a few people around you? Keep these ideas in mind as you visit the Leadership: Making a Difference Web site and study the four different communication styles. Task 2: Identify Your Own StyleNow that you have considered the four communication styles, describe yourself. In the text box below, write down what your traits are. Do you think you fit into one of the styles? Or does a combination of the styles suit you better? Different situations bring out different characteristics in people. How do different situations at home and at work shape your communication style? How do different people influence your communication style? Compare the different communication styles you took on at the different jobs you have had. Make a list of these traits and your communication style or styles. Task 3: Learn How to Identify Other People's Communication StylesNow think about the people who you work with. Try to identify at least one person who fits into each category: expresser, driver, relater, and analytical. How do you relate to each of these people? Which type do you feel most comfortable with? What problems do you have with each type? Do you know an expresser type that you think is pushy? Do you know a driver who is impatient? How can you improve your relationship with each type? Consider each of four types. List the type, the problems you have with that type, and any solutions you can think of.
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MrHo
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Post by MrHo on Dec 22, 2013 13:42:37 GMT 7
Follow Up
Now you have learned about the four communication styles. It's time to learn how to deal with each type in real-life situations.
Follow Up Assignment
Imagine that you are a supervisor at a grocery store. Hal, one of the deli workers, comes to you with a problem. He is frustrated. He works with another deli worker called Anita. She likes to talk with customers. She likes to discuss recipes. She likes to make recommendations. The customers like her, but she is very disorganized. She doesn't put the meats and the cheeses back. Sometimes she even puts the wrong prices on items.
Hal is fed up. He is a careful worker. He has worked at the grocery store longer than Anita. He doesn't think he can work with her.
What do you do in this situation? What communication styles do each have? How do these two workers think and communicate differently? How do you think Anita feels about Hal? Is there anything you can do to help them work together?
Find two partners and try to role-play the situation. When you are done, switch roles. What solutions could you come up with together?
Learning to understand people's communication styles will help you form good working relationships with your co-workers and supervisors!
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