Post by account_disabled on Dec 4, 2023 14:17:39 GMT 7
After the reader knows what AI Response Message can do. In the next step I will point out to everyone the difference between AI Response Message and Auto Response Message. There are 2 main differences as follows: 1. Understanding of the Thai language that the customer has typed. Auto Response Message: Customers must type in exactly the same keywords that the store has set. Auto-reply system To send a response to the customer, such as We set the keyword answer as “order food” ✔ The customer types in "order food" X the customer typed “Order food.” X the customer typed “I want to order food.
AI Response Message: The customer types a message with intent that matches Phone Number List the type of question that the AI admin can answer, even if it is misspelled or has a suffix, the AI admin can answer, for example: AI admin for responding to customers regarding greetings ✔ The customer types in "Hello." ✔ The customer types in "Hello" ✔ Customers type in "Sawadee" 2. Collaboration of admin and automatic response system Auto Response Message : Changing the automatic response mode to admin is quite difficult. Because the admin has to edit the response message settings. to change from bot mode to chat mode Warning message when you want to change the auto response mode to admin for Auto Response Message.
AI Response Message : Changing the automatic response mode to being an admin is easy and convenient because you can press the button to change the mode in the chat room immediately. Changing the automatic reply mode Become an admin for AI Response Message I would like permission to summarize it in this comparison table for you to see clearly. ability Auto Response Message AI Response Message Identifying intent, customer questions Catch by Keyword understand human language Types of answers for customers Messages , stickers , pictures , coupons , videos , rich videos, message cards, rich messages, audio files , questionnaires Messages , stickers , pictures, message cards, rich messages Adding topics for customer responses.
AI Response Message: The customer types a message with intent that matches Phone Number List the type of question that the AI admin can answer, even if it is misspelled or has a suffix, the AI admin can answer, for example: AI admin for responding to customers regarding greetings ✔ The customer types in "Hello." ✔ The customer types in "Hello" ✔ Customers type in "Sawadee" 2. Collaboration of admin and automatic response system Auto Response Message : Changing the automatic response mode to admin is quite difficult. Because the admin has to edit the response message settings. to change from bot mode to chat mode Warning message when you want to change the auto response mode to admin for Auto Response Message.
AI Response Message : Changing the automatic response mode to being an admin is easy and convenient because you can press the button to change the mode in the chat room immediately. Changing the automatic reply mode Become an admin for AI Response Message I would like permission to summarize it in this comparison table for you to see clearly. ability Auto Response Message AI Response Message Identifying intent, customer questions Catch by Keyword understand human language Types of answers for customers Messages , stickers , pictures , coupons , videos , rich videos, message cards, rich messages, audio files , questionnaires Messages , stickers , pictures, message cards, rich messages Adding topics for customer responses.